Terms of Service

1. Description of the service

GlowBook is a SaaS platform for beauty and wellness professionals offering the following features: online bookings, calendar and client management, automatic reminders via WhatsApp and e-mail, intake forms, and deposits via Stripe.

2. Account and responsibilities

By creating an account, you declare that you are at least 18 years old and authorised to act on behalf of your business. You are responsible for:

• Keeping your login credentials confidential
• All activities carried out through your account
• Complying with applicable data protection legislation (GDPR) when processing your clients' personal data
• The accuracy of information you share with your clients through the platform

3. Payment terms

Payments for your GlowBook subscription are billed monthly or annually via Stripe. GlowBook charges no commission per booking. Client deposits are processed directly via Stripe to the practitioner's Stripe account.

All prices are exclusive of VAT unless otherwise stated. In the event of non-payment, we reserve the right to suspend access to the service.

As the payment service provider, Stripe charges a transaction fee for online payments (deposits and gift vouchers). These fees are borne by the practitioner and are charged and invoiced to the practitioner directly by Stripe, on the practitioner's Stripe account. GlowBook charges no fees and deducts nothing. The rates are set exclusively by Stripe; Stripe's current rates are listed at stripe.com/be/pricing.

4. Cancellation of subscription

You may cancel your subscription at any time via your account settings. After cancellation, you retain access until the end of the current billing period. Amounts already paid are non-refundable unless otherwise required by law.

After termination of your subscription, your data is retained in accordance with our privacy policy (active account + 2 years). privacy policy.

5. Data processing

As a practitioner, you are the data controller for your clients' personal data. GlowBook acts as a data processor. Processing is carried out in accordance with the GDPR and our privacy policy. A data processing agreement (DPA) is available upon request. privacy policy.

6. Availability and maintenance

We aim for 99.9% availability but cannot guarantee it. Scheduled maintenance is announced in advance. We are not liable for damages resulting from temporary unavailability.

7. Limitation of liability

GlowBook shall not be liable for any indirect, incidental, or consequential damages, including loss of profit, loss of clients, or loss of data. Our total liability is limited to the amount you have paid to GlowBook in the 12 months preceding the claim.

8. Intellectual property

All rights to the GlowBook software, design, and content vest in GlowBook. You are granted a non-exclusive, non-transferable licence to use the service for the duration of your subscription.

9. Governing law and disputes

These terms are governed by Belgian law. Disputes shall be submitted to the competent courts of Brussels, Belgium.

10. Changes

We reserve the right to amend these terms. Material changes will be notified by e-mail at least 30 days in advance. Continued use after the effective date constitutes acceptance.

12. Gift vouchers

A practitioner can sell gift vouchers online through GlowBook. The practitioner is the seller of the voucher and the buyer's contracting party. GlowBook only provides the order page and the payment handling through Stripe; the payment goes directly to the practitioner, on the practitioner's Stripe account; the Stripe fees are governed by section 3.

A voucher is valid for the period stated at purchase (by default 12 months from the purchase date), can be redeemed for treatments of the practitioner concerned through the booking page, and cannot be exchanged for cash. A remaining balance stays available until the expiry date. After the expiry date the remaining balance lapses.

A voucher can only be refunded as long as no amount has been used from it, and the refund is made by the practitioner. On a refund or a disputed payment the voucher becomes invalid. The buyer receives a confirmation by email at purchase; if the buyer gives a recipient's email address, the recipient also receives the voucher by email.

11. Contact

For questions about these terms, please contact us at [email protected]. [email protected].